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Returns
Scent-Sation strives to achieve the highest level of customer service.We want you to be fully satisfied with every item that you purchase from us. If you are not satisfied with an item that you have purchased online, you may return the un-used item within 30 days for a full refund of the purchase price, minus the shipping, handling or other charges.


Items must be returned in good condition, in original packaging (whenever possible) and with all paperwork, parts and accessories to ensure full credit.


Credit


You can expect a refund within 30 days of our receiving your returned product. You will be refunded the shipping cost if the return is a result of a manufacturer error or a shipping error on our part.


Return Instructions


1) All products must be returned in good condition, in original packaging (whenever possible), and with all paperwork, parts and accessories to ensure full credit.


2) Enclose one copy of the packing list with the item. Be sure to keep one copy of the packing list for your records. If you cannot send your packing list, please include your order number, billing name, and address with the item.


3) Circle the item(s) on the packing list you wish to return and write a brief reason for return.


4) All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries. For your protection, we recommend that you use FedEx, UPS, DHL or USPS for your return. Be sure to include your order number in the shipping address.


Ship the return item(s) to:
Scent-Sation Inc
Ref #: Order Number
55-01 37th Avenue
Woodside , NY 11377




For customer service questions regarding your order, email us at customerservice@scent-sation.com.